When you’re with Highmark, you never have to face health issues by yourself – you have a team at your side. Your Clinical Care Team works with you to help you stay healthy, manage medical expenses, and coordinate the care you need.
Your Highmark Clinical Care Team consists of health professionals from a variety of medical fields, like:
— Registered nurse case managers
— Registered nurse disease managers
— Behavioral health specialists
— Social workers
— Medical directors
— Care team coordinators
Your team will work to make sure your personal health needs are being met, including:
A case manager can help coordinate your care and provide ongoing support for you and your family.
A registered nurse will help you better understand your condition, treatment options, and help you manage it so that you can live your best life.
If you have a hospital stay, we’ll make sure you understand all your discharge instructions, help set up follow-up appointments, and make sure that any equipment you need at home is there waiting for you.
AIS Home Visit Program:
When needed, your Clinical Care Team can connect you with our Advanced Illness Service (AIS) Home Visit Program. This Highmark program offers extra in-home support to help you and your family when you are facing a serious medical condition.
Medication Therapy Management:
Your Clinical Care Team pharmacist works with your prescribing doctors to ensure that your medication regimen is safe, effective, and affordable. A pharmacist on your team can also help you:
— Review your prescription and over-the-counter medications, including vitamins and supplements
— Answer questions
— Discuss possible side effects
— Check for potentially harmful interactions between medications or supplements
— Explore options for lower-cost medication alternatives
— Provide a personal medication record for you and your prescribing doctors