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    • Telehealth

Telehealth

For your safety and convenience, your Highmark Medicare plan lets you get care from the comfort of your own home.

How telehealth works

Telehealth lets you meet with a health care provider on your phone, tablet, or computer — so you can skip sitting in crowded waiting rooms or the long drive to the doctor’s office. But that’s not the only benefit.

- It’s safe. Limit your risk of exposure to Coronavirus and other illnesses.

- It’s affordable. Telehealth appointments usually cost the same as a regular doctor visit.

- It’s convenient. Save yourself a trip to the doctor’s office and chat with your provider from the comfort of your home.

- It’s accessible. You can receive care from just about anywhere via video or phone.

- It’s versatile. From a bad case of the sniffles to the seasonal flu, we can treat a variety of nonemergency health conditions. You can even get your prescriptions filled through telehealth.

Making a telehealth appointment

There are a number of ways you can talk to a health care provider from your mobile device or computer.

Make an appointment through your doctor

You can use the member website to make an appointment through your doctor’s office. This gives you a few nice advantages like:

- You’ll be chatting with someone you already know, which is sure to put your mind at ease.

- Your provider is familiar with your medical history, which means your condition may be easier to diagnose.

- You can replace simple in-office follow-ups with your provider with a convenient and quick appointment.

Blues On Call

This service allows you to talk to a registered nurse on the phone. With Blues On Call, you can get help from anywhere, 24/7.

Talk to a licensed Medicare advisor

To enroll in a Highmark plan or learn more call
1-844-614-0343 (TTY users call 711)
8 a.m. - 8 p.m. ET, Monday to Friday
9 a.m. - 5 p.m. ET, Saturday 
Or visit our Reservations site


Talk to a licensed Medicare advisor

To enroll in a Highmark plan or learn more call
1-844-614-0343 (TTY users call 711)
10/1 - 3/31: Sunday - Saturday 8 a.m. - 8 p.m. EST
4/1 - 9/30: Monday - Friday 8 a.m. - 8 p.m. EST;
Saturday 9 a.m. - 5 p.m. EST

Hours are subject to change. Holidays may impact these hours.

Or visit our Reservations site
Highmark

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Last updated on December 18, 2023

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®Blue Cross, Blue Shield and the Cross and Shield symbols are registered service marks of the Blue Cross Blue Shield Association, an association of independent Blue Cross and Blue Shield plans.

Highmark Blue Cross Blue Shield or Highmark Blue Shield are Medicare Advantage HMO, PPO, and/or Part D plans with a Medicare contract. Enrollment in these plans depends on contract renewal.

Benefits and/or benefit administration for the Medigap, Medicare Advantage HMO, PPO, and/or Part D plans may be provided by or through the following entities, which are independent licensees of the Blue Cross Blue Shield Association:

Western and Northeastern Pennsylvania:  Highmark Inc. d/b/a Highmark Blue Cross Blue Shield, Highmark Choice Company, Highmark Health Insurance Company, or Highmark Senior Health Company.

Central and Southeastern Pennsylvania:  Highmark Inc. d/b/a Highmark Blue Shield, Highmark Health Insurance Company, Highmark Choice Company or Highmark Senior Health Company.

Delaware: Highmark BCBSD Inc. d/b/a Highmark Blue Cross Blue Shield.

West Virginia: Highmark West Virginia Inc. d/b/a Highmark Blue Cross Blue Shield, Highmark Health Insurance Company or Highmark Senior Solutions Company. Visit https://www.highmarkbcbswv.com/networkaccessplan to view the Access Plan required by the Health Benefit Plan Network Access and Adequacy Act. You may also request a copy by contacting us at the number on the back of your ID card.

Western New York: Highmark Western and Northeastern New York Inc. d/b/a Highmark Blue Cross Blue Shield. 

Northeastern New York: Highmark Western and Northeastern New York Inc. d/b/a Highmark Blue Shield. 

All references to “Highmark” in this document are references to the Highmark company that is providing the member’s health benefits or health benefit administration and/or to one or more of its affiliated Blue companies.

Blue Edge Dental may be offered by the following entities, which are indepedent licensees of the Blue Cross Blue Shield Association: 

Western and Northeastern Pennsylvania: Highmark Health Insurance Company and First Priority Life Insurance Company.

Central and Southeastern  Pennsylvania: Highmark Health Insurance Company.

Delaware: Highmark BCBSD Inc. d/b/a Highmark Blue Cross Blue Shield.

West Virginia: Highmark West Virginia Inc. d/b/a Highmark Blue Cross Blue Shield. Visit https://www.highmarkbcbswv.com/networkaccessplan to view the Access Plan required by the Health Benefit Plan Network Access and Adequacy Act. You may also request a copy by contacting us at the number on the back of your ID card.

Western New York: Highmark Western and Northeastern New York Inc. d/b/a Highmark Blue Cross Blue Shield.  

Northeastern New York: Highmark Western and Northeastern New York Inc. d/b/a Highmark Blue Shield.

United Concordia is a separate company that provides the provider network for Blue Edge Dental and administers dental benefits.